At Sci-fi Planet we are determined to go to every length to ensure that you are a happy customer. Every item is inspected before being individually packaged and shipped. We are therefore confident that all goods will arrive in perfect condition at your door. Should this not happen we offer a 'Returns and Refunds Service'.
If you have had a change of heart you must return the item to Sci-fi Planet unused and in its original condition within 14 days starting from the day after the delivery has been received. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers.
You will only pay for the postage cost of returning the goods. For more expensive items we advise that you use a secure delivery method such as 'Recorded or Special Delivery' which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We will not under any circumstances accept responsibility for products lost or damaged in the post.
Unfortunately we cannot accept returns on the following non-faulty products:
If the product you have ordered is faulty you have 14 days in which to return it. Parcels or items damaged in transit must be reported to Sci-fi Planet within 14 days.
When returning faulty items we may still ask you to return goods yourself. In this instance keep the receipt and Sci-fi Planet will reimburse the costs incurred*. Sci-fi Planet will only pay you a reasonable* postage amount for the return of the product. Normally we ask that goods are sent back via First Class Royal Mail (Recorded Delivery) however there may be a necessity on certain items for us to arrange to a collection via a courier.
*Again we reiterate the need to obtain a proof of postage costs so we can reimburse you the full amount.
*Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us via email or telephone us for further help and information
If the deadline for reporting parcels damaged during delivery is not met unfortunately we will not be able to issue a refund or replacement goods.
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your gift will be refunded via Paypal to the bank account or credit/debit card used to make the purchase. As we do not retain debit or credit card details we will contact you to obtain these in order to process the refund. After the refund has been made the details will be securely destroyed. Please note refunds take 5 working days to clear from the point of processing.
If you wish to cancel an order please contact us via email or by telephone. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights
108 George St